Customer Success Manager (CRM)

Location: Hybrid in Munich, Germany or Remote in Poland

Company

Global vendor of an AI-native no-code platform for workflow automation and CRM.

What you will do

• Develop and maintain long-term relationships with strategic customers in the Corporate and Enterprise segments.
• Act as a trusted advisor for key stakeholders, including C-level executives.
• Audit delivery processes in implementation projects to identify red flags and prevent launch-related issues.
• Consult customers on product usage to ensure high ROI and desired business outcomes.
• Grow the customer portfolio by ensuring zero churn and driving active cross-sales and up-sales.

Requirements

• 3+ years of experience working with global Enterprise or Corporate segment customers.
• Fluent English (verbal and written) with executive-level communication skills.
• Experience with CRM, ERP, Core systems, or Low-Code/No-Code corporate software.
• Proven experience managing or overseeing software implementation and customization projects.
• Strong commercial acumen, including negotiation and renewal management.
• Must be based in Germany (Munich) or Poland.

Culture & Benefits

• Clear career paths, mentorship, and access to continuous learning.
• Flexible work arrangements to empower effective schedule management.
• A culture that celebrates achievements and values individual ideas.
• Opportunity to work with modern technologies in an innovative environment.
• Competitive compensation and benefits package tailored to the country of residence.