Customer Success Manager (CRM)

TL;DR

Customer Success Manager (CRM): Managing strategic relationships with Enterprise and Corporate clients across DACH, Benelux, and Nordics markets with an accent on value realization and zero churn. Focus on auditing implementation projects, driving product adoption, and expanding portfolios through strategic cross-selling and up-selling.

Location: Hybrid in Munich, Germany or Remote in Poland

Company

Global vendor of an AI-native no-code platform for workflow automation and CRM.

What you will do

• Develop and maintain long-term relationships with strategic customers in the Corporate and Enterprise segments.
• Act as a trusted advisor for key stakeholders, including C-level executives.
• Audit delivery processes in implementation projects to identify red flags and prevent launch-related issues.
• Consult customers on product usage to ensure high ROI and desired business outcomes.
• Grow the customer portfolio by ensuring zero churn and driving active cross-sales and up-sales.

Requirements

• 3+ years of experience working with global Enterprise or Corporate segment customers.
• Fluent English (verbal and written) with executive-level communication skills.
• Experience with CRM, ERP, Core systems, or Low-Code/No-Code corporate software.
• Proven experience managing or overseeing software implementation and customization projects.
• Strong commercial acumen, including negotiation and renewal management.
• Must be based in Germany (Munich) or Poland.

Culture & Benefits

• Clear career paths, mentorship, and access to continuous learning.
• Flexible work arrangements to empower effective schedule management.
• A culture that celebrates achievements and values individual ideas.
• Opportunity to work with modern technologies in an innovative environment.
• Competitive compensation and benefits package tailored to the country of residence.