Strategic Account Manager (SaaS)

Location: Must be based in Miami, FL

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving MSPs and internal IT organizations worldwide.

What you will do

• Serve as the primary liaison and trusted advisor for a portfolio of high-value key accounts.
• Identify and drive upsell and cross-sell opportunities aligned with customer objectives.
• Proactively manage contract renewals to maintain high customer retention rates.
• Lead regular executive business reviews (EBRs) and provide strategic performance reporting.
• Partner with Sales, Product, and Support teams to ensure successful onboarding and adoption.
• Represent the voice of the customer internally to advocate for product enhancements.

Requirements

• 5+ years of experience in account management, customer success, or consultative sales, preferably in SaaS or MSP.
• Proven track record managing multimillion-dollar portfolios and achieving growth goals.
• Strong commercial acumen and negotiation skills for engaging senior-level executives.
• Excellent written and verbal communication, presentation, and storytelling abilities.
• Experience building and executing strategic account plans.
• Location: Must be based in Miami, FL

Nice to have

• Background in IT management software or cybersecurity solutions.
• Experience with managed service provider (MSP) ecosystems.
• Familiarity with Salesforce or data analytics platforms.
• Bachelor’s degree in Business or Technology; MBA is a plus.

Culture & Benefits

• High-growth, high-performance organization focused on innovation and accountability.
• Environment that values driven and adaptable individuals.
• Stability provided by backing from Insight Partners.
• Commitment to equal employment opportunity for all employees.