AI Platform Administrator

Location: Remote from Ontario, Canada

Salary: 90,000–100,000 CAD annually

Company

hirify.global provides software and data-driven solutions for fitness businesses, supporting club management, member engagement, and payment processing worldwide.

What you will do

• Configure and administer conversational AI, agent assist, workflow automation, and related AI capabilities.
• Manage users, permissions, environments, releases, system settings, and platform configuration.
• Configure conversation flows, prompts, routing logic, automation workflows, and integrations based on approved requirements.
• Coordinate deployments, testing, validation, and production releases.
• Maintain CRM, contact center, authentication, and knowledge management integrations.
• Troubleshoot APIs and platform issues, update AI workflows and knowledge references, and maintain configuration documentation and change history.

Requirements

• Experience administering conversational AI, contact center, CRM, or workflow automation platforms.
• Experience configuring enterprise software platforms in production environments.
• Experience with APIs, integrations, or workflow automation.
• Strong analytical, troubleshooting, and communication skills.
• Ability to support platform governance, security, privacy, and compliance requirements.

Nice to have

• Experience with Kore.ai, Cognigy, Microsoft Copilot Studio, Genesys, NICE CXone, Amazon Lex, Google Dialogflow, Five9, Zendesk, or Salesforce.
• Experience supporting AI implementations in customer support.
• Familiarity with REST APIs, JSON, Agile delivery, and Knowledge-Centered Service.

Culture & Benefits

• Values-focused culture centered on Best Life, One Team, and Growth Mindset.
• Open PTO policy and quarterly company-wide Days of Disconnect.
• Parental and pawternity leave.
• Quarterly fitness reimbursement, medical, dental, and vision coverage.
• Employee assistance program and Calm App subscription for eligible dependents.