IT Operations Specialist (AI)

Location: Hybrid role based in the San Francisco office, with attendance required at least 3 times per week. Relocation assistance is available for candidates willing to move to San Francisco.

Salary: $100,000–$115,000 per year, depending on geographic market, experience, skills, and qualifications. The role may also include equity.

Company

hirify.global is an AI-native healthcare company building an enterprise platform that converts patient-clinician conversations into structured clinical notes with auditable AI and deep EMR integrations.

What you will do

• Own daily IT support operations and act as the escalation point for complex employee issues.
• Manage tickets, incidents, access requests, escalations, documentation, and follow-up through Serval.
• Build AI-powered and agentic support workflows to improve response times and resolution quality.
• Design automations for onboarding, offboarding, access requests, birthright access, and other employee lifecycle events.
• Support SaaS applications, hardware, operating systems, collaboration tools, and conference room technology.
• Partner with PeopleOps, Security, Engineering, and business teams to create scalable IT processes and operating standards.

Requirements

• 3–5 years of experience in IT operations, service desk, or enterprise end-user support.
• Experience managing tickets, incidents, access requests, and escalations in a fast-paced environment.
• Strong troubleshooting skills across SaaS applications, hardware, operating systems, and workplace technology.
• Experience building or managing IT workflows, integrations, automations, APIs, scripts, or workflow tools.
• Experience with identity and access management, role-based access control, and employee lifecycle automation.
• Working experience with both Mac and Windows operating systems, plus strong written and verbal communication skills.

Nice to have

• Experience with Serval or another AI ITSM platform such as Console or Ravenna.
• Experience supporting regulated organizations, including healthcare, finance, or government.
• Experience with Google Workspace, Slack, Zoom, Zoom Rooms, or mobile device management systems.
• Experience in a fast-paced technology startup with a customer-first mindset.

Culture & Benefits

• Fast-paced, high-growth environment with emphasis on ownership, empathy, learning, and continuous feedback.
• Medical, dental, and vision coverage for full-time employees and families.
• Paid holidays, flexible PTO, paid parental leave, family-forming benefits, and sabbatical leave after five years.
• 401(k) matching, HSA contributions, FSA and commuter benefits, and a personal device allowance.
• Lifestyle wallet for fitness, professional development, coworking, and related expenses.
• Mental health support, flexible work hours, equity grants, and ongoing learning opportunities.