Remote Junior Account Manager (French Speaker)

Location: Remote from Portugal, Serbia, Romania, Poland, Montenegro, Latvia, Hungary, Estonia, Azerbaijan, Bulgaria, Greece, Slovenia, or Cyprus

Company

hirify.global is a European fintech startup headquartered in Amsterdam, building an all-in-one financial platform for entrepreneurs that combines banking, accounting, financial management, invoicing, and AI-enabled accounting features.

What you will do

• Manage a portfolio of business customers and build trusted relationships through regular, proactive conversations.
• Understand customer businesses, goals, banking needs, and account activity to make interactions relevant.
• Contact inactive or at-risk customers, reduce churn, reactivate accounts, and help customers increase product adoption.
• Identify unmet needs and opportunities to make hirify.global the customer's primary business account.
• Own customer issues from initial contact through resolution, coordinating with Customer Care, Operations, Product, Risk, Sales, and AI teams.
• Share customer feedback and contribute to improved products and processes.

Requirements

• Previous experience in Account Management, Customer Success, Customer Care, Business Development, or Sales.
• Excellent communication skills and confidence speaking with customers by phone.
• Strong relationship-building skills, commercial awareness, curiosity, and a proactive mindset.
• Excellent organization, follow-up skills, and the ability to manage multiple customer relationships.
• Native-level French, German, or Italian for the supported market, plus fluent English.

Culture & Benefits

• Collaborative, inclusive, and fast-paced startup environment with ownership and freedom to challenge the status quo.
• Remote work from eligible locations, with access to European office hubs.
• Quarterly objectives focused on customer outcomes and a quarterly commission scheme in addition to base salary.
• Eligible employees can participate in the Employee Stock Option Plan.
• Work & Swim program offering remote work from Cyprus with complimentary accommodation for a limited period.