Junior Customer Success Specialist (DACH)

Location: Amsterdam, Netherlands; hybrid work from the Amsterdam office with partial remote flexibility

Company

Simvia is a fast-growing software company building a platform that helps food and beverage supply chains meet sustainability and food safety requirements.

What you will do

• Own a portfolio of approximately 50 small and medium-sized DACH customers from onboarding through renewal.
• Guide new customers through structured onboarding and help them adopt the platform’s core features.
• Lead renewal conversations and take responsibility for customer retention.
• Provide strategic guidance, monitor customer health, and address churn risks proactively.
• Work with Sales on relevant upsell and cross-sell opportunities.
• Share customer feedback with Product, Support, and the wider team, while improving onboarding materials and communications.

Requirements

• 0–2 years of experience in a customer-facing role, such as Customer Success, Account Management, Support, or hospitality; internships count.
• Native or fluent German and strong English required.
• Curiosity, organisation, self-motivation, and comfort taking ownership in a fast-moving scale-up.
• Confidence managing a large number of customer accounts with different needs and priorities.
• Technical aptitude and willingness to learn new tools.

Nice to have

• Fluency in French or Italian.
• Experience with B2B SaaS, HubSpot, or AI assistants such as Claude and ChatGPT.

Culture & Benefits

• Opportunity to contribute to safer and more sustainable food supply chains.
• Career growth within a fast-growing company.
• Collaborative, inclusive, and diverse work environment.
• Team events and collaborative initiatives.
• Flexible working options with access to the Amsterdam office and partial remote work.