Junior Customer Success Manager Junior Customer Success Manager

Location: Remote-first; work from the place that works best for you with no mandatory office days

Company

hirify.global provides AI-powered trust infrastructure for compliance operations, combining identity and business verification, fraud prevention, transaction monitoring, and risk workflows.

What you will do

• Manage customers across technical, business, and product areas to help them achieve their goals.
• Build and grow relationships with key client stakeholders.
• Identify customer opportunities and potential challenges.
• Deliver customer training and webinars.
• Introduce new features and manage feature releases.
• Represent customer feedback while collaborating with Sales, Solution Architects, Partners, Product Management, Legal, and Marketing.

Requirements

• Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager.
• Experience in crypto, fintech, or payments is required.
• Advanced English and Mandarin.
• Proficiency with Google Sheets or MS Excel.
• Strong analytical skills and a proactive approach.

Nice to have

• Basic understanding of KYC.

Culture & Benefits

• Remote-first, trust-based culture with flexible working hours and no attendance trackers.
• Birthday holiday, personal days, sick days, and additional Christmas and New Year time off.
• Learning opportunities, personal development plans, and coverage for role-specific events.
• Financial bonuses for marriage and welcoming a new baby.
• Fully covered team offsites several times a year, plus the tools and hardware needed for the role.
• Inclusive, open, and collaborative work environment with colleagues and customers across the world.

Hiring process

• Talent Acquisition screening.
• Hiring Manager interview.
• Assignment followed by a final interview.