Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing merchant relationships from contract signing through onboarding, launch, retention, and account development with an accent on payments operations, product adoption, and cross-functional coordination. Focus on reducing churn, identifying growth opportunities, coordinating integrations and incidents, and developing long-term B2B merchant partnerships.

Location: Cyprus, with a fully equipped office in Limassol and remote work listed within Limassol. Relocation to Cyprus is supported, including a 3-year Cyprus work visa and assistance for the candidate’s family. Ability to travel within the EU is required.

Company

hirify.global is a technology company building large-scale entertainment products and high-performance platforms for a global audience.

What you will do

• Take ownership of merchant relationships after Sales handover, from onboarding and integration through launch and ongoing account development.
• Manage a portfolio of merchants, maintain regular communication, and conduct quarterly business reviews.
• Support retention, identify churn risks, and uncover upsell opportunities and additional processing needs.
• Train merchants on the product dashboard and coordinate incidents and escalations through resolution.
• Collaborate with Sales, Partnerships, Onboarding, Product, Technology, Finance, Risk, and Compliance.
• Maintain CRM records and contribute to process and documentation improvements while attending industry conferences.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or another B2B customer-facing role.
• At least 1 year of experience in payments, fintech, PSP, acquiring, gateways, or payment orchestration.
• Understanding of PSPs, acquirers, MIDs, routing, settlements, chargebacks, and approval rates.
• Strong or native English proficiency required.
• Confident use of CRM, task-management, email, and business communication tools.
• Ability to travel within the EU and relocate to Cyprus with the required work visa.

Nice to have

• Additional European languages.
• Experience managing key accounts.

Culture & Benefits

• EU-based employment contract with visa and relocation support for the employee and family.
• Flights to Limassol, a company-covered apartment for the first month, and ongoing relocation assistance.
• Private medical insurance, family support, sports benefits, and well-being assistance.
• Performance reviews twice a year with bonus opportunities and salary adjustments.
• Language courses, conferences, training programs, coaching, and a peer recognition program.
• Office amenities including breakfasts, Wolt allowance, coffee and health bars, plus corporate events, team buildings, and hackathons.

Hiring process

• HR interview.
• Technical interview.
• Final interview followed by a job offer.