IT Support Specialist (F/M/D)

Location: Munich, Germany; onsite at least four days per week

Company

hirify.global develops hardware and software for reality capture, digital twins, and digital factory solutions used by construction, engineering, and manufacturing organizations.

What you will do

• Resolve employee requests by diagnosing and triaging issues through the IT Service Desk platform.
• Maintain PCs, peripherals, printers, mobile devices, and network devices.
• Keep the IT Asset Management system accurate and up to date.
• Prepare hardware, software, and licenses for onboarding and ongoing operations.
• Troubleshoot hardware, software, and network issues and support incident response.
• Create and maintain accessible, accurate service delivery documentation.

Requirements

• 1–2 years of experience in IT support or a related technical role.
• Hands-on experience with JIRA Service Desk for ticket management.
• Working knowledge of basic Active Directory management and Microsoft 365 administration.
• Familiarity with Linux command-line operations and Azure AD.
• Strong troubleshooting and problem-solving skills across hardware, software, and network issues.
• Business-fluent English and availability to work onsite in Munich at least four days per week.

Culture & Benefits

• 30 days of paid time off per year.
• Flexible working hours and a hybrid work setup alongside regular onsite work.
• Full visa and relocation support for international candidates.
• EGYM Wellpass fitness and wellness subsidy, Deutschlandticket subsidy, and JobRad bike leasing.
• Financial support for local language classes.
• International and diverse environment with opportunities for professional growth.

Hiring process

• Initial screening call.
• Up to three interview rounds focused on experience, interests, and mutual fit.