IT Support Manager

Location: Hybrid work from the Berlin or Limassol office

Salary: €60,000–€75,000 gross per year

Company

Financial technology platform providing money management products, business banking tools, investment services, cryptocurrencies, and financial insights across Europe.

What you will do

• Lead IT support through Jira Service Desk, including request catalogs, resolution targets, queue management, and first-line resolution.
• Manage end-to-end identity and access administration across Google Workspace, Slack, Atlassian, and internal tools, including SSO, SCIM, roles, and joiner-mover-leaver workflows.
• Design and operate secure access models with Information Security and system owners, including tiered and time-bound access, dual approvals, break-glass procedures, and periodic reviews.
• Manage macOS device lifecycles, MDM baselines, encryption, patching, remote wipe, procurement, and offboarding returns.
• Administer workplace SaaS settings, roles, licenses, and seat usage while maintaining runbooks and system ownership records.
• Automate repetitive IT work and govern employee AI tools with security guardrails and usage tracking.

Requirements

• 4+ years of experience in IT support, corporate IT, or workplace IT, including at least 1 year leading a team or support function.
• Hands-on administration of SSO/SAML, SCIM provisioning, group and role models, and joiner-mover-leaver processes.
• Hands-on macOS MDM experience covering encryption, patching, and secure wipe; Windows experience is beneficial.
• Strong administration experience with Google Workspace, Slack, Atlassian, and password management tools.
• Experience with service desk operations, scripting or workflow automation, and HTTP/JSON integrations.
• Confident spoken and written English is required, including documentation accessible to non-native speakers.

Nice to have

• Experience with AI-assisted tooling in internal IT.
• Experience in multi-country, multi-entity environments.
• Awareness of DORA, ISO 27001, and SOC 2 requirements in regulated fintech.

Culture & Benefits

• Hybrid work from the Berlin or Limassol office.
• Learning and development budget.
• Fully paid vacation and sick leave.
• Sports compensation.
• Significant responsibility, growth prospects, and the opportunity to shape AI-native operations in a regulated financial environment.