Consumer Group Expert Services Operations - Ops Excellence & Partnerships

Location: San Diego, California; Atlanta, Georgia; Frisco, Texas; Mountain View, California; New York, New York; or Tucson, Arizona

Base pay: $131,500–$178,000 in New York; $137,500–$186,000 in San Diego; $147,500–$199,500 in Mountain View, California. The role may also be eligible for a cash bonus, equity rewards, and benefits.

Company

hirify.global is a financial technology platform serving approximately 100 million customers through products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Design and govern recruiting standards, criteria, and evaluation frameworks for the Expert Network.
• Own onboarding program design and rostering frameworks so experts are credentialed and ready to deliver customer-facing services.
• Lead the second wave of portfolio program management development by assessing the current state, identifying gaps, and coordinating governance participation.
• Provide framework oversight for workforce management, scheduling, capacity planning, and staffing decisions.
• Partner on performance measurement inputs, quality benchmarks, standard work definitions, and incentive governance.
• Identify operational friction and drive simplification and continuous improvements that improve expert experience and efficiency.

Requirements

• 5–7 years of experience in program management, HR operations, workforce operations, or a related field.
• Experience designing operational frameworks with complex system dependencies and execution across multiple teams.
• Ability to build foundational frameworks while operating with partial scope and preparing for future-state scale.
• Experience managing multiple workstreams in a fast-paced, seasonal environment and delivering measurable business impact.
• Strong cross-functional partnership and influencing skills across HR, workforce management, Finance, Service Delivery, and performance operations.
• Relevant expertise may come from HR operations, talent acquisition, workforce management, onboarding program design, people operations, certifications, or professional experience.

Nice to have

• Experience with large-scale seasonal hiring, expert or advisor workforces, or service delivery operations.
• Familiarity with rostering systems, recruiting frameworks, or workforce management tools.

Culture & Benefits

• Foundational role with strategic ownership as the Expert Network Center of Excellence is established.
• Work across HR, operations, Finance, Service Delivery, and Performance & Incentive Operations.
• Competitive compensation with performance-based rewards.
• Potential eligibility for cash bonus, equity rewards, and employee benefits.
• Operational work is centered on improving expert experience and customer delivery quality.