Consumer Group Expert Services Operations - Insights & Analytics

Location: San Diego, Atlanta, Frisco, Mountain View, or New York, United States

Salary: $137,500–$186,000 in San Diego; $147,500–$199,500 in Mountain View, California; $131,500–$178,000 in New York.

Company

hirify.global is a financial technology platform serving approximately 100 million customers through products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Own the direction and delivery of reporting and measurement frameworks for the Expert Network and Service Delivery.
• Define performance metrics, interpretation standards, business requirements, and reporting outputs for Service Delivery leaders.
• Consolidate inconsistent reporting across 9+ specialty expert teams and establish a single measurement standard.
• Identify data availability gaps and partner with Data Science, Analytics, and technology teams to address them.
• Partner with Expert Experience and Performance & Incentive Operations on measurement frameworks, KPI reporting, ratings, and incentive data.
• Translate complex data into clear narratives that help leaders make decisions and take action.

Requirements

• 5–7 years of experience in analytics, insights, business intelligence, reporting, or strategy and operations.
• Experience improving reporting infrastructure, dashboard frameworks, or measurement standards at scale.
• Strong quantitative thinking, problem-solving, data synthesis, and data storytelling skills.
• Ability to define what should be measured, connect measurement strategy to operational outcomes, and manage multiple workstreams in a fast-paced seasonal environment.
• Strong cross-functional collaboration with Data Science and Analytics, technology, Expert Experience, and Performance & Incentive Operations teams.

Nice to have

• Experience supporting customer success, service delivery, or large workforce organizations.
• Familiarity with data visualization platforms, workforce analytics tools, or expert and advisor performance measurement.
• Relevant education, certifications, professional development, or equivalent practical experience in business intelligence, data analytics, reporting infrastructure, or performance frameworks.

Culture & Benefits

• Customer-centered approach focused on making insights useful for improving expert and customer outcomes.
• Competitive compensation with pay-for-performance rewards.
• Potential eligibility for a cash bonus, equity rewards, and employee benefits according to applicable plans and programs.
• Regular pay comparisons across ethnicity and gender categories to support fair pay.