Consumer Group Expert Services Operations - Engagement, Governance, & Adoption

Location: San Diego, California; Atlanta, Georgia; Frisco, Texas; Mountain View, California; or New York, New York, United States

Base pay: $137,500–$186,000 in San Diego; $147,500–$199,500 in Mountain View, California; $131,500–$178,000 in New York.

Company

hirify.global is a financial technology platform serving approximately 100 million customers through products including TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

• Own and continuously improve the Expert Network Experiences Central Intake process for partner-to-Service Delivery and Service Delivery-to-partner engagements.
• Classify requests across testing and piloting, feedback collection, strategy alignment, service guidance, communications, training, and Expert Network Surfacing.
• Assign sensitivity levels, develop narrative frameworks for sensitive engagements, and coordinate consistent messaging across execution partners.
• Distill and route Service Delivery insights and field intelligence to the appropriate partner teams with actionable context.
• Coordinate with Expert Change & Readiness Management, Communications, Learning & Development, Operational Excellence, product teams, and Service Delivery leadership.
• Track adoption and outcomes, manage bypass incidents, and ensure governance involvement from the inception of product and development initiatives.

Requirements

• 5–7 years of experience in program management, operational governance, engagement model design, or a related field.
• Experience managing complex, multi-stakeholder intake or governance processes with ownership of process design and outcomes.
• Experience in large workforce or Service Delivery organizations is strongly preferred.
• Knowledge of change management frameworks, engagement governance models, or multi-organization coordination.
• Ability to manage multiple workstreams in a fast-paced, seasonal environment while anticipating dependencies, risks, and resource gaps.
• Ability to influence product teams, partner organizations, and Service Delivery leadership without formal authority.

Culture & Benefits

• Compensation includes a performance-based approach and may include cash bonus, equity rewards, and benefits.
• Pay is determined using job-related knowledge, skills, experience, and work location.
• Commitment to ongoing fair-pay comparisons across ethnicity and gender categories.