Customer Programs Manager, Co-Marketing & Measurement

Location: San Francisco, CA or New York City, NY; hybrid policy requires staff to work from an office at least 25% of the time.

Annual salary: $255,000–$320,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society.

What you will do

• Own investment management for customer co-marketing programs, including allocation tracking, spend pacing, agency coordination, and quarterly budget reconciliation.
• Develop joint marketing plans with customers and coordinate campaign strategy with Growth Marketing to increase Claude adoption and customer reach.
• Run scaled co-marketing programs, co-produce customer creative assets, and deploy agency partners for paid campaigns.
• Partner with Customer Marketing, Sales, and Partnerships to select participating customers and establish consistent eligibility criteria.
• Own the customer marketing intake process, workflow tooling, playbooks, and customer participation system of record.
• Define measurement frameworks with Marketing Ops and Data Science, report impact to leadership and customers, and use Claude to automate and scale operations.

Requirements

• Experience managing co-marketing growth or partner investment programs, including reconciliation, forecasting, agency coordination, and stakeholder reporting.
• Experience managing agencies, developing creative briefs, directing work, and maintaining quality standards for co-branded assets.
• Experience building joint marketing plans with partners or customers and working with demand generation and paid social campaigns.
• Experience defining program measurement and demonstrating impact to leadership and customers.
• Fluency with Claude and a demonstrated ability to use it for automation, analysis, and operational scale.
• Bachelor’s degree or equivalent education, training, or professional experience; 7+ years in B2B SaaS marketing, including at least 3 years in customer marketing, is preferred.

Nice to have

• Experience with co-marketing or partner marketing at a developer-focused or AI/ML company.
• Background in revenue operations or marketing analytics, with hands-on experience in Salesforce and BI tooling.
• Experience measuring incremental program impact against a comparison group.
• Experience building intake forms, workflow automation, dashboards, or customer participation databases.
• Understanding of how customer marketing supports pipeline and retention.

Culture & Benefits

• Collaborative environment focused on large-scale research and the development of trustworthy AI.
• Flexible working hours and office collaboration.
• Generous vacation and parental leave.
• Competitive compensation, optional equity donation matching, and office facilities for collaboration.
• Visa sponsorship is available, subject to role and candidate eligibility.

Hiring process

• Applications may involve AI-use guidance and standard candidate evaluation procedures.
• Anthropic recruiters contact candidates from @anthropic.com addresses or identify vetted recruiting agencies.