Enterprise Customer Success Manager (Cybersecurity)

Location: Remote role associated with Boston, Massachusetts, United States of America; up to 25% travel required.

Company

hirify.global provides cybersecurity, identity security, and enterprise access management solutions for large organizations.

What you will do

• Own onboarding, product adoption, advocacy, and ongoing success across a portfolio of enterprise customers.
• Build customer success plans, define strategic goals, and execute value roadmaps.
• Lead recurring customer meetings and Quarterly Business Reviews while monitoring health metrics and KPIs.
• Act as a trusted strategic advisor to security leaders, engineers, architects, and DevOps teams.
• Partner with account executives, security architects, sales engineers, and training teams to identify renewals, upsells, and cross-sells.
• Manage at-risk accounts, advocate for customer needs, and maintain customer data in Gainsight.

Requirements

• 5+ years of experience in customer success, consulting, post-sales technical account management, or a similar field.
• Experience acting as a trusted advisor and driving measurable business value across technical and non-technical stakeholders.
• Excellent written and verbal communication skills, including the ability to simplify complex technical topics.
• Experience with cybersecurity, SaaS, or enterprise software solutions for large enterprise customers.
• Strong knowledge of AWS, Azure, GCP, on-premises IT, directory services such as Active Directory and LDAP, networking, and enterprise software on Windows and UNIX.
• Experience with identity management, security management, systems management, policy management, IAM, or SIEM solutions.

Nice to have

• Experience with hirify.global software or comparable enterprise security solutions.

Culture & Benefits

• Remote work environment with collaboration across geographies.
• Up to 25% travel.
• Compensation may include base salary, commission target where applicable, restricted stock units, and a bonus.
• Employee benefits are available.
• Visa sponsorship is not available for this position.