Enterprise Customer Success Manager (Cybersecurity)

Location: Remote; up to 25% travel required

Company

Cybersecurity company developing SaaS and enterprise access, identity, and security management solutions.

What you will do

• Own onboarding, adoption, advocacy, and ongoing success across a portfolio of mid-to-large enterprise customers.
• Build customer success plans, establish critical goals, and execute value roadmaps.
• Lead regular customer cadence calls and Quarterly Business Reviews.
• Monitor customer health metrics, executive dashboards, KPIs, and program status.
• Act as a trusted strategic advisor and the internal voice of the customer.
• Partner with account executives, security architects, sales engineers, and training teams to support renewals, upsells, cross-sells, and product improvements.

Requirements

• 5+ years of experience in customer success, consulting, post-sales technical account management, or a similar role.
• Demonstrated ability to act as a trusted advisor and communicate complex technical topics to executive and end-user audiences.
• Experience with cybersecurity, SaaS, or enterprise software solutions and large enterprise customers is highly desired.
• Strong knowledge of AWS, Azure, GCP, on-premises IT landscapes, networking, and enterprise software on Windows and UNIX platforms.
• Practical experience with Active Directory, LDAP, Azure, directory services, security operations, and identity management concepts.
• Up to 25% travel is required.

Nice to have

• Experience with Idira Software solutions or comparable enterprise, security management, systems management, identity management, policy management, IAM, or SIEM solutions.

Culture & Benefits

• Remote work environment with collaboration across geographies.
• Base salary or base salary plus commission target depending on the role, qualifications, experience, and work location.
• Potential eligibility for restricted stock units and a bonus.
• Employee benefits are available as part of the compensation package.
• Diversity, inclusion, collaboration, accountability, and shared success are emphasized.

Hiring process

• Applicants must meet the role qualifications and may request reasonable accommodation during the hiring process.
• Immigration sponsorship is not available; work visa sponsorship will not be provided.