Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Helping hirify.global's largest enterprise customers turn go-to-market goals into measurable growth through strategic account management, expansion, and retention with an accent on executive relationships, product fluency, and multi-year account planning. Focus on discovering new use cases, navigating complex organizations, forecasting account health, and influencing product and GTM strategy through customer insights.

Location: Hybrid in New York or San Francisco, United States

Salary: $190,000–$210,000 per year plus equity

Company

hirify.global is a SaaS growth platform that combines data, integrations, and AI research to help organizations develop and execute go-to-market strategies.

What you will do

• Own a portfolio of hirify.global's largest and most strategic enterprise accounts.
• Build executive-level relationships and develop multi-year account strategies.
• Drive expansion, revenue growth, retention, and new use-case discovery across assigned accounts.
• Develop product fluency and connect customer go-to-market goals with hirify.global's capabilities.
• Partner with Sales, Product, Engineering, and Marketing to represent customer needs and influence roadmap and GTM strategy.
• Own forecasting, KPI tracking, executive reporting, and continuous improvement of enterprise customer-success playbooks.

Requirements

• 6+ years of experience in customer-facing roles such as Customer Success Manager or Account Manager.
• Experience at a B2B SaaS company managing large or executive-level accounts.
• Proven success driving revenue growth, expansion, and retention in enterprise or strategic accounts.
• Experience influencing customers and internal stakeholders at the executive or C-level.
• Strong relationship-building, communication, systems-thinking, and process-improvement skills.
• Technical aptitude and curiosity, with the ability to connect product capabilities to business outcomes.

Nice to have

• Familiarity with the go-to-market space.

Culture & Benefits

• Work with a growing customer-success organization serving more than 11,000 customers.
• Access to free coaching from specialists in creativity, management, and related areas.
• Participation in a creative, community-oriented company culture.
• Equity compensation included in the offer.