Field Service Engineer (Medical Devices)

Location: hirify.global Korea Office, with frequent travel throughout South Korea and approximately 50% or more field travel

Company

hirify.global develops and manufactures scientific and in vitro diagnostic instrumentation for biopharmaceutical and clinical markets, with products used in more than 100 countries.

What you will do

• Provide hardware and software support for clinical accounts, distributors, and end users.
• Install, maintain, repair, and troubleshoot laboratory and clinical instruments.
• Deliver customer and distributor training, demonstrations, IQ/OQ services, and local qualification support.
• Manage installed-base information, service agreements, spare-parts inventory, warranty claims, and service tools.
• Conduct joint customer visits with distributors and Key Account Managers and execute service campaigns.
• Maintain local service materials and FAQs while coordinating with the U.S.-based technical support team.

Requirements

• Bachelor’s degree or higher in Engineering, Biopharma, Medical Devices, or a related technical discipline.
• Minimum of 5 years of relevant experience in medical devices or laboratory instrumentation.
• Strong knowledge of mechanical, electronic, and optical systems.
• Strong troubleshooting, problem-solving, communication, organizational, and customer-service skills.
• Business proficiency in English and proficiency with ERP and CRM systems.
• Ability to work independently in a customer-facing environment and travel frequently throughout South Korea.

Nice to have

• Experience supporting high-value laboratory, clinical, or life-science instrumentation.
• Experience in field service, service coordination, technical customer support, clinical diagnostics, life sciences, or medical devices.

Culture & Benefits

• Work in a mission-driven organization focused on improving patient care and scientific discovery.
• Collaborate with a global team of nearly 2,000 employees.
• Culture grounded in customer centricity, ingenuity, ownership and accountability, collaboration, and integrity.
• Join an organization that invests in employee growth and supports innovation in global health.