Field Service Engineer, Clinical (Medical Devices)

Location: hirify.global Korea Office; frequent travel throughout South Korea, with field travel required approximately 50% or more

Company

hirify.global develops life science, biopharmaceutical, clinical diagnostics, and in vitro diagnostic instrumentation used to support drug development and patient care worldwide.

What you will do

• Provide hardware and software support for clinical accounts, distributors, and end users.
• Perform installations, customer training, IQ/OQ services, preventive maintenance, repairs, demonstrations, and ongoing technical support.
• Respond to customer and distributor inquiries and maintain communication with the U.S.-based technical support team.
• Manage installed-base records, service agreements, qualifications, spare parts, service tools, warranty claims, and renewal support.
• Conduct distributor service training, support local qualification efforts, and create local service materials and FAQs.
• Perform joint customer visits and service campaigns while maintaining strong relationships with clinical and biopharma customers.

Requirements

• Bachelor’s degree or higher in Engineering, Biopharma, Medical Devices, or a related technical discipline.
• Minimum 5 years of relevant experience in medical devices or laboratory instrumentation.
• Strong knowledge of mechanical, electronic, and optical systems.
• Strong troubleshooting, problem-solving, communication, organizational, and customer service skills.
• Business proficiency in English and proficiency with ERP and CRM systems.
• Ability to work independently in a customer-facing environment and travel frequently throughout South Korea.

Nice to have

• Experience supporting high-value laboratory, clinical, or life science instrumentation.
• Experience in field service, service coordination, technical customer support, clinical diagnostics, life sciences, or medical devices.

Culture & Benefits

• Work in a customer-focused, collaborative, and mission-driven environment.
• Support products that contribute to global health, scientific discovery, and patient care.
• Collaborate with distributors, clinical accounts, biopharma customers, and international technical support teams.
• Operate within a culture grounded in customer centricity, ingenuity, ownership, accountability, collaboration, and integrity.