Field Service Engineer (Medical Imaging)

Location: Home based in the US; Remote – Orlando, Florida. Overnight travel within the US and Canada is required, and eligibility to apply for customer-initiated security clearances such as the US National Agency Check is required.

Company

hirify.global develops imaging systems and IT solutions for healthcare, printing, and industrial applications, including digital radiography and radiology software.

What you will do

• Manage hirify.global imaging equipment across the assigned territory, including troubleshooting, repairs, preventive maintenance, and field service bulletins.
• Install, upgrade, configure, and validate digital radiography, X-ray room, hardware, and software solutions.
• Diagnose technical problems, apply fixes or workarounds, and maintain system uptime, performance, and efficiency.
• Coordinate installations and implementation activities with project management, installation teams, sales, hospitals, vendors, and support teams.
• Provide customer training, technical guidance, escalation updates, and feedback on product performance and reliability.
• Support pre-sales and post-sales activities, including technical assistance and identifying opportunities for service agreements, upgrades, and professional services.

Requirements

• At least 5 years of direct field experience in technical customer support for traditional X-ray rooms, digital X-ray equipment, and computed radiography systems.
• Experience with electronic and electromechanical systems, networking, operating systems, and healthcare environments.
• Experience with digital radiography, X-ray room systems, and related imaging support; PACS, RIS, and EMR experience is desired.
• Strong customer service, communication, organizational, time management, and prioritization skills.
• Must be home based in the US and eligible for overnight travel within the US and Canada.
• Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check.

Nice to have

• Bachelor’s degree or equivalent experience in a technology field.
• MCSE, Network+, or CIIP certification.
• Two to three years of expert- or specialist-level experience with X-ray technology.
• Experience with hirify.global software or similar imaging-industry products.

Culture & Benefits

• Global organization with a history of innovation and a strong product portfolio.
• Supportive management structure and challenging technical environment.
• Career development and growth opportunities.
• Competitive salary and benefits package, including vacation entitlement and paid time off.
• Collaborative culture focused on accountability, inclusion, innovation, customer value, and continuous improvement.