Local Support Specialist (Travel Tech)

Location: Remote; available in Romania, Greece, Argentina, Egypt, Thailand, or Indonesia

Company

hirify.global is an international travel-tech company providing B2B travel services and booking solutions.

What you will do

• Support B2B partners by phone and provide updates on ongoing cases in Italian and English.
• Manage incoming tickets, escalations, booking modifications, and relocation requests.
• Resolve issues proactively and help prevent recurring partner and service problems.
• Coordinate with account managers and other departments to maintain smooth workflows.
• Balance partner and account-manager expectations while delivering clear, customer-focused resolutions.
• Document partner interactions and completed work accurately in the CRM.

Requirements

• Advanced Italian and English are required for spoken and written communication.
• Strong customer focus, empathy, and transparent communication.
• Ability to manage multiple tasks, urgent issues, and stressful situations calmly.
• Proactive, result-oriented approach with the ability to anticipate partner needs.
• Ability to learn new tools, systems, and processes quickly.
• Remote work setup from Romania, Greece, Argentina, Egypt, Thailand, or Indonesia.

Nice to have

• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators.
• Knowledge of Spanish, Greek, Romanian, Serbian, or another additional language.

Culture & Benefits

• Remote work from home.
• Base payment with a monthly bonus.
• Seminars, training sessions, and conference opportunities.
• Corporate discounts on hotels and other services.
• Growth opportunities through interesting and ambitious operational tasks.

Hiring process

• CV review followed by a video introduction in Italian.
• Meetings with HR and the hiring manager.
• One-minute internet speed test for remote work readiness.