Local Support Specialist (Travel Tech)

Location: Remote from Romania, Greece, Argentina, Egypt, Thailand, or Indonesia

Company

hirify.global is an international travel-tech company providing services for B2B travel partners.

What you will do

• Take calls, provide initial advice, and update B2B partners in Italian and English.
• Manage incoming tickets, escalations, case resolution, and prevention of recurring issues.
• Process booking modifications and relocations accurately and urgently.
• Coordinate with other departments to support smooth workflows and service delivery.
• Balance partner and account manager expectations while maintaining clear communication.
• Document work and partner interactions accurately in the CRM system.

Requirements

• Advanced Italian and English, with fluent spoken and written communication.
• Ability to handle multiple tasks, stressful situations, and urgent issues calmly.
• Proactive, empathetic, customer-focused, and result-oriented approach.
• Ability to learn new tools, systems, and processes quickly.
• Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is advantageous.

Culture & Benefits

• Remote work from home.
• Base payment plus a monthly bonus.
• Seminars, trainings, and conferences for learning and development.
• Corporate discounts on hotels and other services.
• Work in a young and energetic team on ambitious tasks.

Hiring process

• CV review followed by a recorded video introduction in Italian.
• Meetings with HR and the hiring manager.
• One-minute internet speed test for remote work readiness.