Client Support & Scheduling Specialist

Location: Remote in Latin America, specifically Costa Rica, Mexico, or Colombia; U.S. business hours required

Company

hirify.global is hiring for a client that supports U.S.-based businesses and service companies.

What you will do

• Handle inbound and outbound calls, respond to new leads, and conduct consistent follow-up.
• Qualify prospects, understand their needs, and guide qualified leads toward booked appointments.
• Coordinate calendars, send confirmations and reminders, and manage cancellations and rescheduling.
• Maintain accurate CRM records, qualification notes, appointment details, and pipeline stages.
• Communicate with prospects by phone and email while providing clear next steps.
• Support administrative workflows, internal coordination, and operational problem-solving.

Requirements

• Based in Latin America, specifically Costa Rica, Mexico, or Colombia.
• Fluent, professional English with a clear or neutral accent.
• Strong and confident phone and written communication skills.
• Experience with appointment setting, customer service, scheduling, client support, or administrative coordination.
• Experience using CRM systems and maintaining accurate pipeline records.
• Strong organization, multitasking, follow-up discipline, independent work skills, and a reliable remote setup.

Nice to have

• Experience in HVAC, roofing, landscaping, contractor services, or other home services.
• Familiarity with Google Calendar, Calendly, or HubSpot.
• Experience supporting U.S.-based businesses or clients.

Culture & Benefits

• Fully remote work environment.
• Direct ownership of lead and appointment coordination.
• Clear, measurable performance expectations covering response time, bookings, show rate, conversion, and CRM accuracy.
• Direct impact on pipeline movement and revenue.
• Potential career growth into senior appointment setting, client success, sales development, operations coordination, or account management.

Hiring process

• Application review, initial screening, role-specific interview, final interview, offer, and onboarding.
• Qualified candidates must complete a one-way Spark Hire video interview; candidates who do not complete it may not move forward.
• The video interview evaluates spoken English, phone communication, client service, appointment-setting ability, and professionalism.