Customer Support Advocate (Spanish)

TL;DR

Customer Support Advocate (Spanish) (Customer Support): Supporting Clients, Taskers, and Partners through personalized service and efficient issue resolution with an accent on empathetic communication, customer satisfaction, and insight-driven decisions. Focus on solving complex customer issues, identifying inquiry trends, and building trusted support experiences across email, chat, messaging, and phone.

Location: Remote from Poland; valid authorization to work in Poland is required.

Annual gross base pay: 82,800 PLN, excluding bonus, benefits, and other compensation.

Company

hirify.global is a marketplace platform connecting people with Taskers for home services such as furniture assembly, handyman work, and moving help.

What you will do

• Provide personalized, empathetic support to Clients, Taskers, and Partners across email, chat, messaging, and phone.
• Champion customer satisfaction while balancing urgency with genuine care.
• Use customer interactions and feedback to identify needs, improve decisions, and enhance the service experience.
• Spot trends in customer inquiries and behavior to anticipate customer needs.
• Own complex issues, investigate root causes, and implement effective resolutions.
• Serve as a trusted resource by proactively addressing concerns and maintaining high service quality.

Requirements

• At least 1 year of experience in a customer service role.
• Fluency in English and Spanish is required.
• Experience communicating through email, chat, messaging, and phone.
• Strong problem-solving skills and the ability to resolve complex issues.
• Empathetic, clear, and rapid written and verbal communication.
• Detail-oriented approach with a strong sense of ownership and proactive curiosity.

Culture & Benefits

• Remote role in Poland within a company operating across the US and EU.
• Collaborative, pragmatic, inclusive, and fast-paced work environment.
• Flexible paid time off and two company-wide closure weeks.
• Product, wellness, productivity, and education stipends.
• IKEA discounts and reproductive health support.
• Benefits vary by country of employment.