Onboarding Specialist (SaaS)

Location: Must be based in Mexico

Salary: $25,450–$28,500 annual OTE

Company

hirify.global is a software platform that helps home service professionals streamline their business operations, scheduling, and payments.

What you will do

• Own the initial onboarding phase for new Pros, including account activation and product adoption.
• Serve as the primary point of contact to ensure a smooth transition from the sales process to active product use.
• Communicate client feedback, trends, and pain points to Sales, Marketing, and Engineering teams.
• Partner with Account Managers to mitigate churn risk and drive long-term customer growth.
• Troubleshoot technical issues and identify opportunities for product expansion using deep product knowledge.

Requirements

• 1-3+ years of experience in full-time customer success, implementation, or sales.
• Bachelor's degree or equivalent professional experience.
• Must be based in Mexico.
• Ability to work shifts Monday - Friday, 11am-8pm PST.
• Advanced English proficiency.

Nice to have

• Experience using AI tools to increase the quality and efficiency of work.
• Strong problem-solving, time management, and organizational skills.

Culture & Benefits

• Comprehensive health care insurance including medical, dental, vision, and disability.
• 401(k) plan and employee assistance program.
• Paid holidays and flexible, take-it-as-you-need-it scheduled time off.
• Paid parental leave and tech reimbursement.
• Innovation-driven culture that values big ideas from all team members.