Onboarding Specialist

Location: Remote from Mexico; scheduled shifts are Monday–Friday, 9am–6pm PST

Salary: $24,000 annual base plus variable bonus; expected annual OTE is $28,000–$30,000

Company

hirify.global provides software for home service professionals, including tools for scheduling, dispatching, payments, and business growth.

What you will do

• Own the onboarding relationship for new Pros, including account activation, transition from sales, adoption, and product utilization.
• Serve as the primary point of contact during the early customer lifecycle and reinforce the value of the platform.
• Build customer relationships, answer questions, troubleshoot technical issues, and deliver consultative support.
• Communicate customer information, trends, and feedback across Sales, Marketing, Engineering, and Technical Support.
• Partner with Account Managers to mitigate risk, improve retention, and support long-term growth.
• Identify expansion opportunities and improve onboarding processes using qualitative and quantitative analysis.

Requirements

• 1–3+ years of full-time experience in customer success, implementation, or sales.
• Bachelor’s degree or equivalent experience in a related field.
• Proven success developing relationships with new customers and exceeding success metrics.
• Advanced English proficiency required.
• Ability to work Monday–Friday, 9am–6pm PST.
• Strong problem-solving, communication, time-management, organizational, and attention-to-detail skills.

Nice to have

• Experience using AI tools to improve work quality and efficiency.
• Evidence of curiosity, adaptability, and the ability to learn and thrive in new environments.

Culture & Benefits

• Remote work with a globally distributed team.
• Paid holidays and flexible scheduled time off.
• Innovation-focused culture that welcomes ideas from every level.
• Inclusive environment focused on supporting customers and employee growth.