Customer Success Manager (HVAC & Plumbing)

Location: Remote from Colombia, Argentina, Costa Rica, or El Salvador; availability during U.S. business hours is required.

Company

hirify.global is hiring for a client operating in the HVAC and plumbing home-services sector.

What you will do

• Handle high-volume inbound calls for HVAC and plumbing repairs, maintenance, emergencies, and general service inquiries.
• Identify customer needs, create appropriate urgency, and convert inquiries into confirmed appointments.
• Coordinate scheduling with dispatch and field teams based on customer needs and technician availability.
• Present maintenance memberships and relevant additional services while handling objections professionally.
• Resolve routine concerns, support customer retention, and escalate issues when necessary.
• Maintain accurate CRM records, call notes, appointment details, and follow-up requirements.

Requirements

• Previous HVAC and/or plumbing customer service experience is required.
• Proven experience converting inbound calls into booked service appointments.
• Strong phone communication, active listening, objection handling, and customer-service skills.
• Experience with CRM, scheduling, dispatch, or customer-service systems.
• Experience with upselling or membership and service-plan sales.
• Excellent written and verbal English communication and reliable availability during U.S. business hours.

Culture & Benefits

• Stable full-time remote position.
• Direct impact on customer experience, bookings, revenue, and retention.
• Clear, measurable performance goals covering conversion, membership sales, scheduling accuracy, and customer satisfaction.
• Fast-paced exposure to U.S. HVAC and plumbing operations.
• Potential growth into customer service, dispatch, scheduling, or home-services operations leadership roles.

Hiring process

• Initial screening call.
• Interview with a hirify.global recruiter.
• Client interview followed by offer and onboarding.