Account Director (AI)

Location: Hybrid in San Francisco or New York City; ability to travel 25% of the time for customer events, visits, and conferences.

Salary: $160K–$185K per year, plus equity and bonus.

Company

hirify.global provides an AI-powered user interview platform used by global enterprise brands to conduct qualitative research faster and at scale.

What you will do

• Act as a strategic partner to executive stakeholders, guiding adoption, expansion, and long-term customer success.
• Own the commercial health of high-value accounts, including renewals, upsells, and customer advocacy.
• Develop account plans and success frameworks aligned with customer business objectives.
• Partner with Sales to identify and close expansion opportunities within existing accounts.
• Translate customer feedback into actionable input for Product and Engineering.
• Forecast retention and growth metrics and report on customer health and pipeline.

Requirements

• 5–10+ years of experience in customer success, account management, or consulting.
• At least 2 years of experience managing strategic or enterprise accounts.
• Ability to work in a hybrid setup in San Francisco or New York City.
• Ability to travel 25% of the time for customer events, customer visits, and conferences.
• Demonstrated success driving renewals, expansions, and multi-threaded stakeholder relationships.
• Exceptional communication, executive presence, analytical ability, cross-functional collaboration, and ownership.

Nice to have

• Experience in a fast-paced SaaS or Series A/B startup environment.
• Experience balancing strategic planning with hands-on execution.

Culture & Benefits

• Work with a tight-knit team serving major enterprise customers.
• Opportunity to influence product roadmap priorities through customer feedback.
• Equity and performance bonus offered in addition to salary.