Senior Account Manager (SaaS)

Location: San Francisco, CA; hybrid work with office attendance every Tuesday, Wednesday, and Thursday

On Target Earnings: $100K–$150K with a 70/30 split; equity may also be included.

Company

hirify.global provides a customer operations platform for complex B2B customer relationships and is backed by Sequoia Capital and Salesforce Ventures.

What you will do

• Own renewals, upsell, cross-sell, and net revenue retention for a portfolio of strategic accounts.
• Lead complex, multi-stakeholder negotiations covering renewals, premium packages, and multi-year contracts.
• Identify expansion opportunities using customer usage and health signals with support from a Customer Success Manager.
• Position services and premium packages as revenue-driving add-ons.
• Maintain accurate pipeline and renewal forecasts for leadership planning.
• Partner with Sales, Support, Product, Marketing, Customer Success, Solutions Architects, and technical teams to remove blockers and close deals.

Requirements

• 5+ years of experience carrying a quota in Account Management, Renewals, or commercial Customer Success within SaaS.
• Demonstrated success meeting or exceeding quota and closing complex, multi-stakeholder negotiations and multi-year contracts.
• Experience selling services or premium packages as part of a commercial deal.
• Strong analytical, negotiation, relationship management, forecasting, and process-building skills.
• Ability to partner with CSMs, Solutions Architects, and technical teams while owning the commercial outcome.
• Fluency with AI tools and willingness to use them for automation and productivity.

Culture & Benefits

• Hybrid collaboration model with work-from-home flexibility on Mondays and Fridays unless the role is posted as fully remote.
• Equity participation and private health insurance, including no-cost plan options.
• Paid parental leave, flexible time off, mental health support, and family planning support.
• $100 monthly lifestyle stipend for fitness, health, wellness, and other activities.
• Additional Wellness Days and a winter office closure from Christmas through New Year's Day.