Associate Account Manager, Revenue Retention (SaaS)

Location: Atlanta, United States; hybrid schedule with 3 days in the office and 2 days remote

Salary: $75,000–$90,000 base salary per year, plus potential discretionary bonuses or commissions and equity in restricted stock units.

Company

hirify.global develops software delivery and DevOps solutions that help organizations manage, accelerate, and secure software from code to production.

What you will do

• Manage the end-to-end renewal lifecycle for a targeted portfolio of customers.
• Prepare accurate quotes and opportunities while scaling the renewals process.
• Coordinate with Finance, Legal, and Deal Desk to maintain contract accuracy and compliance.
• Maintain Salesforce data integrity and provide visibility into renewal health and territory performance.
• Identify expansion opportunities and provide actionable insights during renewal cycles, including through AI.
• Coordinate customer communications and resolve complex back-office administrative issues.

Requirements

• At least 4 years of relevant experience in account management, renewals, or sales operations within a SaaS environment.
• Experience managing high-volume portfolios and meeting tight deadlines with strong attention to detail.
• Advanced proficiency in Salesforce and Microsoft Office, especially Excel for tracking and reporting.
• Strong problem-solving skills for navigating complex internal processes and cross-functional dependencies.
• Strong verbal and written communication skills for working with internal stakeholders and external customer contacts.
• Experience in a fast-paced, high-growth technical environment.

Culture & Benefits

• Hybrid work model with 3 days in the office and 2 days remote.
• Medical, dental, vision, retirement, and wellness benefits.
• Eligibility for an Employee Stock Purchase Plan.
• Restricted stock unit equity package.
• Potential discretionary bonuses or commission payments.