Support Coordinator (Client Relations & Resource Management)

Location: New York, 10036, United States

Salary: $52,000–$62,400 per year

Company

hirify.global provides client operations and staffing-related support services.

What you will do

• Build and maintain positive relationships with clients and understand their operational and project needs.
• Serve as the first line of support by assessing, troubleshooting, and resolving minor client and project-related issues.
• Escalate complex technical or operational challenges to senior management or specialized departments.
• Identify and allocate personnel, materials, and scheduling resources for ongoing client projects.
• Evaluate support and resource management workflows and implement practical process improvements.
• Track client support activities, resource utilization, and issue resolution outcomes through reports and accurate records.

Requirements

• Bachelor’s degree in Business Administration, Management, Social Work, or a related field.
• 1 to 3+ years of experience in client support, account coordination, operations, or administrative project management.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Familiarity with CRM systems, ticketing platforms, or customer support software.
• Ability to manage data, generate regular status reports, assess issues, identify root causes, and develop practical solutions.
• Strong verbal and written communication skills and excellent organizational abilities.

Nice to have

• Coursework in project management, client relations, or organizational development.

Culture & Benefits

• Fast-paced, multi-faceted client operations environment.
• Temporary assignments lasting 13 weeks or longer may include major medical, dental, vision, and 401(k) benefits.
• Statutory sick pay is provided where required.
• Reasonable accommodations are available throughout the employment process.