Client Support Specialist (SaaS)

Location: Salt Lake City, Utah, United States; onsite five days a week

Salary: $50,000–$56,000 USD per year

Company

Fast-growing, profitable SaaS company providing a broker-focused platform for benefits administration, employee onboarding, and HR tasks.

What you will do

• Become an expert in the platform through structured and independent hands-on training.
• Provide first-line customer support by email, phone, and support forum.
• Resolve client questions and issues involving benefits enrollment, carrier and payroll integrations, and employee onboarding.
• Guide broker clients through complex products and technologies while clearly communicating solutions and product value.
• Recommend process improvements, best practices, and training based on client feedback.
• Conduct webinar training sessions and collaborate with teammates on support strategies.

Requirements

• 3+ years of experience in a client-facing environment with a record of positive results.
• Strong customer service skills, including empathy, accuracy, responsiveness, resourcefulness, and conscientiousness.
• Ability to answer challenging questions clearly and quickly.
• Motivated problem-solving skills and the ability to accurately document and communicate issues.
• Proficiency with Microsoft Office products, including Excel.
• Bachelor’s degree or equivalent experience.

Nice to have

• Experience with benefits administration, insurance, or payroll.

Culture & Benefits

• Structured departmental training combined with independent learning.
• Collaboration on process improvements and support strategies.
• Opportunity to influence product best practices and customer training.