Customer Support Coordinator (Retail)

Location: Austin, Texas, United States

Company

hirify.global is building a real-time, on-demand retail labor marketplace that connects national retail brands with trained workers and supports staffing across more than 1,200 active stores in the United States.

What you will do

• Own Boutique customer accounts and their lifecycles for accounts with fewer than three stores or a single market.
• Set up new stores across multiple systems, maintaining accurate contacts, coordinates, operating hours, billing and pay rates, and worker-facing location notes.
• Configure worker-facing materials, including expectations, wardrobe policies, training documents, and media.
• Monitor store-level trends, proactively contact stakeholders, and support marketplace health with Market Operations.
• Contribute to dispatch and overbooking strategies, review worker feedback, and identify recurring friction requiring structural improvements.
• Own store-level escalations from intake through resolution and deliver clear reporting and follow-ups to cross-functional teams.

Requirements

• 1–2 years of experience in customer success, account coordination, client services, or retail/store operations.
• Strong attention to detail and the ability to maintain accurate data across multiple systems while meeting deadlines.
• Service-oriented written and verbal communication, with the judgment to adapt communication for corporate stakeholders and store-level staff.
• Ability to triage and prioritize escalations and collaborate with Marketplace Operations and Account Management.
• Experience using data and reporting to identify trends and inform recommendations.
• Proficiency with Excel or Google Sheets, email, and CRM or ticketing platforms; demonstrated ability to use AI tools to improve productivity and accuracy.

Culture & Benefits

• Work in a fast-scaling environment where processes are being built and refined.
• Collaborate daily with Account Management and Marketplace Operations.
• Contribute to standardized configuration, maintenance, and reporting practices.
• Help improve staffing execution and worker experiences across national retail brands.