Client Experience Onboarding Specialist

Location: Remote (United States)

Base salary: $75,000–$90,000 per year, plus eligibility for a bonus.

Company

hirify.global is a North American technology advisor and solution provider offering ERP, HCM, and CRM implementations, industry expertise, and managed services for small and mid-size businesses.

What you will do

• Serve as the primary point of contact for newly acquired clients during their first 30–60 days.
• Lead onboarding and introduction meetings with clients and internal stakeholders.
• Coordinate meetings, onboarding activities, and the transition to the assigned Client Experience Manager.
• Connect clients with internal experts across consulting, sales, client experience, and support teams.
• Build relationships with executive and operational stakeholders while addressing questions and concerns.
• Gather credentials and system-access information, monitor client sentiment, and track onboarding milestones and reporting.

Requirements

• 1–3 years of experience in customer success, client experience, account management, project coordination, hospitality, or a similar service-oriented role.
• Experience facilitating client or stakeholder meetings.
• Strong interpersonal, organizational, and communication skills with the ability to manage multiple onboarding journeys.
• Familiarity with CRM systems; Microsoft Dynamics experience is preferred.
• Ability to gather and validate credentials, system access, and other transition-related information.
• Customer approval may be required for access to customer information, systems, or premises.

Nice to have

• Experience in onboarding, implementation, client transitions, or M&A integration.
• Microsoft Dynamics experience.

Culture & Benefits

• Inclusive workplace focused on mutual respect, equitable treatment, and collaboration.
• Medical, dental, and vision coverage, plus accident, critical illness, hospital indemnity, life, and disability insurance.
• Flexible spending accounts, health savings account with company contribution, retirement plan with 401(k) matching, and transportation and parking accounts.
• Paid time off starting at 15 days annually and 8 paid holidays, including one floating holiday.
• Additional benefits include an employee assistance program, legal benefits, identity theft protection, pet insurance, and wellness programs.