Reseller Operations Analyst II (SaaS)

Location: Hybrid role based in Salt Lake City, Utah, with in-person collaboration at the South Jordan office two days per week on Tuesdays and Thursdays.

Company

hirify.global develops visual collaboration and work acceleration products, including Lucidchart, Lucidspark, and airfocus.

What you will do

• Design, document, and automate channel workflows with Revenue Operations.
• Manage reseller transactions, service-level agreements, and coordination across Sales, Finance, and Customer Success.
• Maintain accurate partner data in Salesforce as a reliable source for leadership decisions.
• Coordinate partner onboarding, contracting, and ongoing relationship operations.
• Identify bottlenecks and apply automation and AI tools to improve operational efficiency.
• Analyze reseller performance and conduct ad hoc business and market analyses for senior management.

Requirements

• Bachelor’s degree in a quantitative or analytical discipline such as Economics, Business Analytics, Finance, Information Systems, or a related field.
• 0–1 years of relevant professional experience.
• Foundational experience with Salesforce, HubSpot, or another CRM platform.
• Strong Microsoft Excel skills, including VLOOKUPS, pivot tables, and data formulas.
• Ability to manage multiple priorities, complete projects independently, and maintain accuracy and organization.
• Strong written and verbal communication, research, documentation, and presentation skills, with an interest in automation and AI tools.

Nice to have

• Internship or professional experience in a SaaS or technology environment.
• Familiarity with Tableau, SQL, database tools, data visualization, or productivity AI applications.
• Understanding of channel sales, reseller models, or indirect go-to-market strategies.

Culture & Benefits

• Hybrid workplace combining remote work with office collaboration.
• Focus on work-life balance, innovation, individual empowerment, initiative, ownership, and teamwork.
• Inclusive and respectful environment that values diverse perspectives.
• Opportunity to work with a rapidly expanding channel sales program and influence revenue-generating operations.