Capabilities Manager, Sales (US) (Mortgage Lending)

Location: Mount Laurel, New Jersey, United States of America

Salary: $72,280–$117,520 USD annually

Company

TD is a large North American financial institution serving households and businesses through banking products and services.

What you will do

• Lead onboarding, training, upskilling, and engagement strategies for mortgage loan officers and sales colleagues.
• Manage new hires during training, facilitate classes, provide coaching, and assess individual and group performance.
• Develop, update, and deliver home lending training materials, communications, and readiness activities.
• Partner with Sales, Product, Operations, Compliance, Risk, Technology, workforce management, and talent acquisition stakeholders.
• Identify onboarding and learning gaps, research escalated issues, and recommend sales and service improvements.
• Support special projects, executive-level meetings, regulatory requirements, and day-to-day program oversight.

Requirements

• Bachelor’s degree or relevant work experience.
• 6+ years of related contact center and coaching experience, including demonstrated leadership.
• 3+ years of residential mortgage or consumer lending experience.
• Extensive knowledge of residential loan origination and products, including jumbo, FHA, VA, and niche products.
• Strong communication, coaching, relationship management, analytical, organizational, and decision-making skills.
• Must be eligible for employment with a covered financial institution and registration as a mortgage loan originator with the NMLS.

Nice to have

• Classroom facilitation or training experience.
• Knowledge of CRA products, residential lending laws, investor policies, and capital markets pricing requirements.
• Experience succeeding in a highly matrixed environment and developing creative business solutions.

Culture & Benefits

• Full-time employment with base salary and potential variable compensation or incentive awards.
• Health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts.
• Career development through regular performance conversations, online learning, mentoring, and training programs.
• Occasional domestic and international travel; the role involves continuous sedentary work and frequent multitasking.
• Respectful workplace with equal employment opportunity and applicant accommodation support.

Hiring process

• Candidates of interest are contacted to schedule an interview.
• Application outcomes are communicated by email or phone when possible.