Optimization Manager (AI)

Location: Remote (United States); periodic work travel required.

Company

hirify.global develops Real-Time Care Intelligence solutions for physical and behavioral healthcare, supporting providers, pharmacies, hospitals, and health plans.

What you will do

• Own retention and expansion outcomes across a portfolio of 150+ Tier 1 and Tier 2 customer accounts.
• Review AI-generated health scores and success plans, refine recommendations, and close signed optimization plans with at-risk customers.
• Lead live diagnostic sessions, identify workflow gaps, recommend solutions, and secure customer sign-off.
• Close renewal saves and pitch upsell and cross-sell opportunities, tracking attributable retention and expansion revenue.
• Negotiate discounts and product swaps within approved playbooks and escalate exceptions appropriately.
• Coordinate urgent customer issues with Product, Engineering, and Support, while validating automated SBR and ROI reporting.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years in customer success, account management, or a consultative customer-facing revenue role with ownership of retention or expansion outcomes.
• Experience making commercial decisions within approved playbooks and knowing when to escalate exceptions.
• Strong customer-facing diagnostic, analytical, problem-solving, judgment, and solution-design skills.
• Ability to work with or quickly learn Salesforce, ChurnZero, and AI-supported tools such as ChatGPT or Copilot.
• Ability to work effectively in a remote-first environment and travel periodically for work.

Culture & Benefits

• Autonomy to build and improve a strategic customer optimization function.
• Supportive, inclusive environment focused on learning and belonging.
• Exposure to strategic company priorities and senior-level investors and advisors.
• Health, dental, vision, and other benefits.