Receivables Support Representative (Collections, Billing Resolution & Accounts Receivable)

Location: Remote from Mexico, Colombia, Brazil, Costa Rica, or Jamaica; U.S. business hours required

Company

hirify.global is hiring for a client seeking support for collections, billing resolution, and accounts receivable operations.

What you will do

• Conduct daily outbound collections calls and email follow-ups for past-due accounts.
• Secure payment commitments, track collection status, and identify opportunities for auto-pay enrollment.
• Investigate invoice discrepancies, incorrect charges, account setup errors, payment discrepancies, and service-billing mismatches.
• Open, manage, document, and resolve receivables cases in Salesforce or a similar CRM.
• Coordinate with billing, operations, and leadership teams to resolve complex cases and prevent recurring issues.
• Track collections metrics, aging balances, case resolution, and operational bottlenecks.

Requirements

• Previous experience in accounts receivable, collections, billing support, customer account management, or payment resolution.
• Experience handling payment follow-ups, past-due accounts, billing investigations, and high-volume customer communications.
• Familiarity with Salesforce or similar CRM systems and strong documentation and record-management skills.
• Strong written and verbal English communication; English proficiency is required.
• Strong attention to detail, investigative and problem-solving skills, and professional objection handling.
• Ability to work remotely during U.S. business hours from Mexico, Colombia, Brazil, Costa Rica, or Jamaica.

Nice to have

• Structured collections or accounts receivable operations experience.
• Experience improving cash collection, aging balances, delinquency rates, or auto-pay adoption.
• Experience with billing or service operations teams, process improvement, collections KPIs, or receivables dashboards.

Culture & Benefits

• Full-time remote work in a structured, execution-focused environment.
• High ownership across collections, billing resolution, and customer account accuracy.
• Direct impact on cash flow and revenue protection.
• Opportunity to improve collections and billing workflows.
• Potential career growth into accounts receivable lead, collections lead, billing operations, revenue operations, or finance operations.

Hiring process

• Initial screening call, followed by a video interview with a hirify.global recruiter and a client interview.
• Qualified candidates must complete a one-way Spark Hire video interview; candidates who do not complete it may not proceed.
• Offer and onboarding follow successful interviews.