Founding Customer Success Manager (AI)

Location: San Francisco, United States; on-site

Company

Building infrastructure that enables AI agents to communicate with workplace tools such as GitHub, Gmail, Notion, and Salesforce.

What you will do

• Manage a portfolio of high-value enterprise and growth accounts as the primary customer contact and internal advocate.
• Lead structured onboarding, technical integrations, success metrics, and product adoption across teams and workflows.
• Own net revenue retention, identify expansion opportunities, lead renewals, and partner with Account Executives on upsells and cross-sells.
• Build executive relationships with champions, economic buyers, and technical decision-makers.
• Represent customer needs internally by communicating product gaps, friction points, and usage patterns to Product and Engineering.
• Establish QBRs and create the customer success playbook, including onboarding frameworks, health scoring, escalation protocols, and renewal processes.

Requirements

• 4–7 years of experience in Customer Success, Technical Account Management, or Solutions roles.
• Experience at a developer tools, infrastructure, or API-first SaaS company.
• Proven ownership of net revenue retention and enterprise renewals, including account growth.
• Technical fluency with APIs, SDKs, authentication, integrations, agent workflows, and customer architectures.
• Strong relationship management, written communication, and operating cadence across customer and internal teams.
• Builder mindset and willingness to create the first customer success systems.

Culture & Benefits

• Small engineering-focused team working on infrastructure for AI agents and workplace tools.
• Opportunity to establish customer success processes from the ground up.
• Close collaboration with Product, Engineering, Support, and Account Executives.
• Enterprise customers include companies such as Glean and Zoom.