Head of Customer Success (AI)

Location: San Francisco, California, US

Company

hirify.global Technologies develops and operates sustainable AI infrastructure and hirify.global AI Cloud, a large-scale GPU cloud platform for training and deploying AI models.

What you will do

• Own the Customer Success segment strategy, coverage model, success playbooks, and governance rhythms for enterprise customers.
• Build, lead, and mentor a team of Customer Success Managers while managing portfolio allocation and coverage structure.
• Personally manage executive relationships with strategic enterprise customers and represent the senior Customer Success function.
• Design and oversee onboarding, environment setup, security alignment, data and workload migration, and go-live validation.
• Run executive business reviews and monitor customer health, retention, cost, performance, utilisation, and platform health.
• Coordinate with Engineering, GOC/Support, SRE, and Architecture to resolve blockers, manage escalations, meet service commitments, and identify expansion opportunities.

Requirements

• 8+ years of experience in Customer Success, Technical Account Management, or Professional Services in a B2B SaaS or infrastructure environment.
• Experience building and leading a high-performing Customer Success team, including people management.
• Strong commercial acumen and stakeholder management skills, from operational users to senior executives and procurement.
• Technical literacy in cloud, APIs, data, and AI/ML basics, with the ability to translate business outcomes into technical implications.
• Excellent communication, facilitation, and presentation skills, including structured QBRs, SLA reports, and executive updates.
• Strong analytical and problem-solving skills, with experience using product usage data, health scores, and revenue metrics.

Culture & Benefits

• Full-time employment reporting directly to the Vice President, North America.
• Work on sustainable AI infrastructure and large-scale GPU cloud technology.
• Inclusive workplace committed to diversity and equal opportunity.