Customer Account Manager - Mid Market (SaaS)

Location: Hybrid in Santa Clara, California, United States

Company

hirify.global provides a skills-based technical hiring and upskilling platform used by more than 2,500 companies.

What you will do

• Manage a portfolio of mid-market customers through defined adoption, renewal, and retention motions.
• Conduct regular customer check-ins, address issues proactively, and ensure customers realize product value.
• Support renewal conversations and standard contract processes, escalating complex cases when needed.
• Lead customer and internal stakeholders, remove roadblocks, and accelerate adoption.
• Identify basic expansion and usage opportunities in partnership with senior team members.
• Maintain CRM records and collaborate with Sales, Product, and Support to deliver a consistent customer experience.

Requirements

• 3+ years of experience in a customer-facing role within a SaaS or technology environment, such as account management, customer success, or technical support.
• Experience managing multiple priorities in a fast-paced environment with strong organization and resilience.
• Customer-focused approach and curiosity about customer needs.
• Ability to explain complex technical concepts clearly to technical and non-technical stakeholders.
• Strong written and verbal communication skills.
• Ability to work in a hybrid arrangement in Santa Clara, California.

Nice to have

• Familiarity with HR technology, recruiting tools, or developer-focused products.
• Experience engaging with Engineering teams and technical decision-makers.
• Prior software development experience or an academic background in computer science.

Culture & Benefits

• Full-time employment with a collaborative, driven account management team.
• Focus on customer success, ownership, high standards, and long-term partnerships.
• Opportunity to work cross-functionally with Sales, Product, and Support.
• Current OTE range: $140,000–$160,000; the exact amount varies by skills, experience, location, market ranges, and other compensation.