Senior Customer Success Manager - Public Sector

Location: Remote within the United States; Washington, DC, US

Target compensation: $78,000–$150,000 annually for US-based roles.

Company

hirify.global provides process intelligence and automation software used by more than 10,000 public- and private-sector organizations across 90 countries.

What you will do

• Build success plans aligned with customer goals, lifecycle maturity, adoption, and long-term value realization.
• Lead onboarding, training, enablement, 30- and 90-day check-ins, and transitions to scalable steady-state success.
• Use usage telemetry, adoption signals, sentiment, and health data to identify risks, opportunities, and business outcomes.
• Develop relationships with users, champions, operational leaders, and executive stakeholders across complex accounts.
• Support renewals, expansion, modernization, escalations, and change-management initiatives using data-driven recommendations.
• Mentor CSMs and contribute to success frameworks, playbooks, tooling, and customer advocacy programs.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• 5–8 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology.
• Experience with Salesforce.
• Must be eligible to work in the United States; hirify.global participates in E-Verify.
• Experience with a Customer Success Management platform is beneficial.

Culture & Benefits

• Remote role with intentional opportunities to collaborate and connect asynchronously and in person.
• Flexible paid time off, global gratitude and recharge days, and twelve paid holidays.
• Employee wellness programs, counseling resources, and paid parental leave.
• 401(k) with employer match, peer recognition, and awards.
• Learning and development tools, intercultural learning, community impact opportunities, and paid volunteer time.