Enterprise Customer Success Manager (AI Cybersecurity)

Location: Hybrid in Austin, Texas, United States

Salary: $83,282–$135,332.60 gross per year

Company

hirify.global provides an AI-powered cyber asset intelligence platform that helps IT and security teams improve visibility, reduce cyber risk, and automate operations across IT, OT, cloud, and IoT environments.

What you will do

• Manage a portfolio of hirify.global's largest and most complex enterprise customers from onboarding through adoption, renewal, and expansion.
• Act as a consultative advisor and lead executive business and quarterly reviews with Director- to C-suite-level stakeholders.
• Build outcome-based success plans tied to measurable goals such as risk reduction, cost savings, and operational efficiency.
• Monitor health, sentiment, usage, and predictive signals to identify risks and intervene before escalation.
• Own customer escalations end to end while coordinating with Product, Support, Engineering, Sales, and Account Management.
• Identify expansion opportunities and convert customer insights into qualified sales pipeline.

Requirements

• 6+ years of experience in Customer Success, advisory, consulting, or value engineering with enterprise customers.
• Demonstrated ability to quantify ROI and lead data-driven conversations with Director- to C-suite-level stakeholders.
• Strong SaaS and IT operations background, with the ability to translate complex data into clear business narratives.
• Experience with Gainsight, CRM platforms, or equivalent customer success tools.
• Excellent executive presentation, storytelling, analytical, and cross-functional influence skills.
• AI fluency at Amplifying Level 3 is required; AI-Native Level 4 fluency is preferred.

Nice to have

• Knowledge of IT infrastructure, networks, cloud, and cybersecurity.
• Experience with Jira, Confluence, or similar collaboration and project management tools.
• Experience guiding enterprise organizations through complex technical or data-driven transformation initiatives.

Culture & Benefits

• Hybrid work with telework equipment and a monthly internet allowance.
• 20 vacation days, 3 sick days, 6 personal days, and 12 public holidays.
• Medical, dental, vision, life, disability insurance, and EAP mental health support.
• 401(k) plan with a 4% employer match.
• Collaboration with Enterprise Customer Success, Account Management, Sales, Product, Support, and Engineering teams.

Hiring process

• AI tools may support the hiring process, but talent acquisition makes the final HR decisions.