2 дня назад
Client Success Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Client Success Manager (Client Relationships and Account Growth): Managing U.S.-based client accounts, onboarding, retention, and service performance with an accent on proactive communication, account health, and cross-functional coordination. Focus on resolving escalations, tracking client metrics and renewals, and identifying expansion and process-improvement opportunities.
Location: Remote (Tampa, Florida), United States
Company
provides client-facing services supported by recruitment, operations, and cross-functional teams.
What you will do
- Manage assigned client accounts as the primary point of contact throughout the customer lifecycle.
- Build long-term client relationships through proactive communication, check-ins, account reviews, and performance updates.
- Lead client onboarding and implementation, coordinating the transition from sales to operations.
- Monitor client satisfaction, engagement, account health, service performance, deliverables, renewals, and key milestones.
- Resolve client concerns and escalations while partnering with Recruitment, Operations, and Leadership.
- Identify retention, account expansion, upselling, service-improvement, and process-improvement opportunities.
Requirements
- 3–5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field.
- Experience managing U.S.-based clients or working with U.S. companies is strongly preferred.
- Strong written and verbal English communication skills are required for direct communication with U.S.-based clients.
- Experience managing client relationships, account portfolios, onboarding, retention, check-ins, business reviews, and performance updates.
- Experience coordinating with Recruitment, Operations, HR, or cross-functional teams and handling escalations.
- Familiarity with CRM, account management, project management, communication, and productivity tools.
Nice to have
- Recruitment or staffing experience.
- Flexibility in working Monday through Friday.
Culture & Benefits
- Remote work environment with independent responsibility for multiple client accounts and priorities.
- Regular collaboration with Recruitment, Operations, Leadership, and other cross-functional teams.
- Workweek is Monday through Friday, with flexibility considered a plus.
- Tools include HubSpot, Salesforce, Zoho, Slack, Microsoft Teams, Zoom, Google Meet, Google Workspace, Microsoft Office, Asana, ClickUp, and Monday.com or similar platforms.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →