Customer Success Executive (Healthcare)

Location: Remote within Florida, United States; the position may require 30% travel.

Target base pay: $110,000–$140,000 per year, plus variable compensation.

Company

hirify.global provides software and a national network that connect community-based organizations, government agencies, and healthcare organizations to coordinate health and social services.

What you will do

• Own value-based account strategies, customer relationships, retention plans, renewals, and expansion for complex, high-value accounts.
• Build relationships with executive stakeholders and align customers on forward plans, optimization opportunities, and measurable outcomes.
• Design solutions for complex use cases, drive adoption of workflows and policies, and translate customer needs into actionable product feedback.
• Synthesize platform and outcomes data into value narratives and deliver QBRs, EBRs, and executive readouts.
• Solve ambiguous cross-functional problems across customer systems and workflows while coordinating Product, Community, Operations, Marketing, and Support.
• Lead team initiatives, contribute to playbooks, mentor junior team members, and support onboarding.

Requirements

• 5+ years of customer success, account management, or directly related experience; 5–7 years of professional experience is suggested.
• Experience managing a book of business and complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.
• Demonstrated success with renewals, retention, and mitigation of at-risk accounts.
• Must live in Florida to be considered.
• Must be able to travel up to 30% and pass a background check covering criminal, employment, and education verification.

Culture & Benefits

• Medical, dental, vision, virtual mental health, and acute medical coverage.
• Flexible time off, volunteer and mental health days, and 14 paid company-wide holidays.
• Paid parental leave, including for adoptive parents.
• HSAs, FSAs, commuter benefits, 401(k) with employer match and immediate vesting, and wellness resources.
• Life, disability, accident, pet, and supplemental insurance options, plus home-office equipment.
• Employee resource groups and an inclusive, equal-opportunity workplace.