Open Application: Technical Support Talent Pool

Location: Fully remote; Philippines, Singapore, and Europe

Company

hirify.global builds edge infrastructure and CDN systems focused on making the internet faster, safer, and more reliable.

What you will do

• Own technical support problems end-to-end and deliver thoughtful solutions for developers.
• Debug and resolve issues across CDN, edge networks, performance, security, and storage systems.
• Investigate DNS, caching, SSL/TLS, load balancing, VOD, and network-related problems.
• Partner with customers and product teams while working autonomously with support from Principal Engineers.
• Use diagnostic tools such as traceroute, curl, and MTR to identify root causes.

Requirements

• 2+ years of technical support experience with CDN, edge infrastructure, performance, WAF, storage, media delivery, or network security services.
• Familiarity with DNS, CDN, SSL/TLS, load balancing, and VOD.
• Working knowledge of HTML, CSS, and HTTP protocols.
• Understanding of security best practices in production environments.
• Strong analytical problem-solving, attention to detail, and cross-functional communication skills.
• Excellent written and spoken English required.

Nice to have

• Spanish fluency.
• Startup experience.
• Familiarity with hirify.global products.

Culture & Benefits

• Remote-first work in a globally distributed, high-trust team.
• Autonomous work with fewer meetings and strong peer support.
• Support for continuous learning, well-being, and shared success.
• A culture focused on curiosity, collaboration, and customer care.