Product Support Engineer - HU

Location: Budapest, Hungary; hybrid work with at least 3 days per week in the office

Company

hirify.global develops AI-native software that brings modern technology to manufacturing and frontline operations.

What you will do

• Act as the frontline contact for customers, providing timely and complete support responses.
• Educate customers on product usage and features, and diagnose and resolve technical issues.
• Escalate complex cases and collaborate with Sales, Professional Services, Customer Success, Software Engineering, and Hardware Engineering.
• Manage support workload visibility, issue status, and resolution follow-up.
• Improve internal support processes and tools, expand customer-facing knowledge-base documentation, and provide product feedback to developer teams.
• Participate in an on-call rotation, including occasional nights and weekends for critical issues.

Requirements

• Experience in technical product support and working with customers through chat and web calls.
• Working knowledge of APIs, HTTP, shell scripting on macOS and UNIX, SQL, PostgreSQL, MongoDB, and cloud or network hosting providers such as AWS and Azure.
• Experience in manufacturing or process engineering, or alternatively in biotech, life sciences, or pharma.
• Experience with ticketing systems such as Zendesk.
• Curiosity about AI and LLM tools or hands-on experience using them in customer support.
• Fluent English with exceptional written and oral communication skills.

Nice to have

• Familiarity with Jira and Confluence.
• Additional languages such as German or French.

Culture & Benefits

• AI-forward, human-centered environment with high ownership and direct product impact.
• Private healthcare insurance, company equity, and a Hungary eyeglass benefit.
• Flexible work schedule and unlimited vacation policy.
• Learning and development benefits, virtual company events, and team lunches.
• Inclusive, dog-friendly office with diverse colleagues and office snacks.