Technical Customer Support (B2B) (Fintech)

Location: Chisinau, Moldova; hybrid work is possible

Company

hirify.global is a global fintech company that builds API solutions for secure and intelligent financial data connectivity.

What you will do

• Provide technical assistance to B2B clients and partners through dedicated support channels.
• Create, monitor, update, and close support tickets according to department policies and quality standards.
• Investigate technical issues, identify root causes, and provide solutions or workarounds.
• Escalate complex issues, track their resolution, and ensure complete documentation.
• Meet SLA requirements and contribute to improved ticket management and support performance.
• Participate in product testing and technical sessions with Product and Development teams.

Requirements

• 2–3 years of hands-on experience in technical IT support, preferably in a Tier 2 environment.
• Strong understanding of APIs, internet protocols, and technical troubleshooting.
• English at B2 level or higher, with advanced written communication skills for a professional B2B environment.
• Strong analytical, problem-solving, communication, and multitasking skills.
• Ability to learn continuously and expand technical and product knowledge.

Nice to have

• Experience with Jira and Kibana.

Culture & Benefits

• Growth opportunities, a clear development plan, and an expert mentor.
• Full training and regular peer-to-peer feedback.
• Private medical plan and gym compensation.
• Flexible shifts, lunches, snacks, and a half day off on your birthday.
• Technical, business, and HR presentations, regular team events, and corporate traditions.