Technical Support Specialist

Location: Belgrade, Serbia; hybrid workplace

Company

hirify.global and LiveAction provide complementary network performance, monitoring, security, and IP environment management solutions for enterprise organizations.

What you will do

• Log customer interactions, troubleshooting steps, and case details in SFDC.
• Identify technical issues by asking clarifying questions and using diagnostic tools.
• Resolve common network monitoring and analysis problems through knowledge-base guidance, training, and lab testing.
• Create bug and feature-request tickets with complete supporting information.
• Escalate unresolved cases to Tier 3 support and keep customers and internal stakeholders informed.
• Document customer feedback and create or update knowledge-base articles.

Requirements

• Bachelor’s degree in science or equivalent work experience.
• At least 2 years of experience in a technical support role.
• Basic understanding of servers, networks, routers, switches, security, virtualization, databases, REST APIs, Windows, and Linux.
• Knowledge of NetFlow, SNMP, routing, LAN, IP SLA, QoS, SSH, and Telnet.
• Ability to diagnose network issues using common debugging tools.
• Self-starter with strong attention to detail.

Nice to have

• Experience with AWS, Azure, or GCP.
• CCNA or equivalent certification.

Culture & Benefits

• Professional development budget.
• Dedicated wellness days and wellness week.
• Lifestyle spending account.
• Employee recognition program.
• Benefits supporting health, financial well-being, and overall wellness.
• Culture based on transparency, curiosity, respect, inclusion, and enjoyment.