Critical Account Team - Advanced Customer Engineer

Location: Hybrid, with an average requirement of 2 days per week from an HPE office; occasional customer travel of approximately 10–40% may be required.

Company

hirify.global is a global edge-to-cloud technology company providing networking, servers, storage, IT, and cloud services.

What you will do

• Serve as the senior technical resource for Critical Account Program customers.
• Review customer cases, configurations, designs, and network architectures to identify misconfigurations and suboptimal solutions.
• Troubleshoot networking issues and software or hardware defects remotely or onsite with customers and engineering escalation teams.
• Coordinate software engineering involvement and drive issues toward resolution.
• Build trusted relationships with customer engineers, IT executives, and internal teams.
• Travel approximately 10–40% depending on business needs, release cycles, and hardware launches.

Requirements

• Bachelor’s degree in Mechanical, Electrical, or another Engineering discipline, Computer Science, or equivalent experience.
• Typically 10–15+ years of professional experience in enterprise networking or a related field.
• Deep expertise in one or more areas including enterprise network design, WAN and data center design, wireless networking, or network security.
• Experience with technologies such as DNS, DHCP, spanning tree, 802.1X, routing protocols, IPSec or SSL VPN, spine-leaf topologies, virtualization, PKI, TLS, RADIUS, and LDAP.
• Strong analytical, problem-solving, customer troubleshooting, configuration review, and engineering design tool skills.
• Mastery of English and the local language, with the ability to communicate with customer engineers and executives.

Nice to have

• Vendor or industry certifications.
• Experience learning additional technologies and working outside an established area of expertise.

Culture & Benefits

• Hybrid work model with flexibility to manage professional and personal needs.
• Health, financial, and emotional wellbeing benefits for employees and their loved ones.
• Personal and professional development programs supporting advancement and movement across the organization.
• Collaborative, inclusive environment that values varied backgrounds and individual uniqueness.
• Team-based work with emphasis on adaptability, flexibility, and continuous learning.