Associate Service Operations Specialist (Airport Technology)

Location: Montreal, Canada; hybrid work with the option to work from home up to 2 days per week. Flex-Location also allows working from any location in the world for up to 30 days per year.

Company

hirify.global provides technology and communications solutions for airports, airlines, transportation companies, and government clients worldwide.

What you will do

• Monitor, analyze, and resolve incidents across passenger applications, including Self Bag Drop, Touchpoints, and CUPPS/Smart Path.
• Troubleshoot applications using logs, components, dependencies, APIs, telemetry, and end-to-end application flows.
• Execute SOPs, runbooks, system health checks, and other operational procedures.
• Manage technical escalations and collaborate with SRE, Engineering, and Field Operations teams.
• Develop scripts with PowerShell, Python, Bash, or similar technologies to automate log parsing, telemetry extraction, data cleanup, deployments, configuration, and proactive checks.
• Support Problem Management, post-incident reviews, knowledge articles, SOP improvements, and evaluations of monitoring, automation, and observability tools.

Requirements

• Bachelor’s degree in Computer Science or equivalent experience.
• 1–2 years of experience in application or system support, IT operations, troubleshooting, customer-facing support, and SLA delivery.
• Experience analyzing application logs, JSON/XML configurations, service workflows, and incidents.
• Windows support and basic networking knowledge, including TCP/IP, DNS, and connectivity.
• ITIL-based knowledge of Incident, Problem, and Change Management; ITIL Foundation v4 certification or willingness to obtain it.
• Strong communication, teamwork, ownership, scripting, and automation skills.

Nice to have

• Airport or airline industry experience.
• Experience with Nexthink, Workspace ONE, Altiris, TeamViewer DEX, or ManageEngine.
• Additional knowledge or certifications in Microsoft/Azure, Linux, VMware, Kubernetes, PowerShell, Python, or Bash.

Culture & Benefits

• Inclusive workplace operating across 200 countries and 60 languages and cultures.
• Flex Day to adapt the workday to personal needs and plans.
• Employee Assistance Program and access to Champion Health wellbeing support.
• Professional development and training through platforms such as LinkedIn Learning.
• Competitive benefits based on the local market and employment status.