Senior Customer Engineer, Commercial (AI)

Location: Hybrid, San Francisco, US. Offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.

Salary: $212,000–$292,000 annual salary for Bay Area-based hires, including on-target incentive compensation. Additional variable commission and equity participation are available.

Company

hirify.global operates a global network that protects and accelerates websites and Internet applications through security, networking, developer, and DNS services.

What you will do

• Lead technical discovery with Account Executives, design bespoke enterprise architectures, and deliver product demonstrations and proof-of-concept projects.
• Support technical onboarding and implementation across hirify.global’s Security, Networking, and Developer Platforms.
• Own the technical customer relationship from discovery through adoption, renewal, and account expansion.
• Monitor customer health scores and telemetry, resolve integration bottlenecks, and accelerate time-to-value.
• Carry a variable quota, identify cross-sell and up-sell opportunities, and lead technical Quarterly Business Reviews for C-level stakeholders.
• Use AI agents and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, and routine telemetry monitoring.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
• Broad expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
• Experience in a quota-carrying or revenue-aligned environment, with knowledge of SaaS metrics and enterprise sales cycles.
• Exceptional presentation and stakeholder-management skills, including the ability to connect technical implementation details with C-suite business strategy.
• Ability to work in a hybrid role based in San Francisco, US.
• Applicants may need authorization to receive technology controlled under U.S. export laws without sponsorship for an export license.

Nice to have

• Experience with Workers AI, AI Gateway, Vectorize, or other hirify.global developer-platform and AI ecosystem products.
• Knowledge of prompt engineering, LLM orchestration, or Retrieval-Augmented Generation architectures.
• Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge functions.

Culture & Benefits

• Mission focused on protecting and improving the free and open Internet.
• Medical, dental, vision, flexible spending, commuter spending, fertility and family-forming benefits, and mental-health support.
• Global travel medical insurance and disability, life, and accident insurance.
• 401(k) retirement savings plan and employee stock participation plan.
• Flexible paid time off covering vacation and sick leave, plus parental, pregnancy, medical, and bereavement leave programs.
• Equity participation and a variable sales-compensation plan.

Hiring process

• Offer-stage candidates may be asked to attend an in-person interview at a hirify.global office or hub.