Customer Architect (SaaS)

Location: Hybrid in Irvine, CA; Austin, TX; Silicon Valley Region; Denver, CO; or the San Francisco Bay Area/Northern California. Onsite work is expected every Tuesday and Wednesday.

Salary: $116K–$174K annually.

Company

hirify.global provides an all-in-one cloud restaurant management platform covering accounting, inventory, purchasing, workforce management, payroll, scheduling, operations, and business intelligence.

What you will do

• Partner with Strategic Customer Success Managers to support large enterprise customers.
• Design scalable solutions spanning product configuration, integrations, data flows, business processes, and operational workflows.
• Diagnose technical, operational, and workflow challenges across complex customer environments.
• Lead technical strategy discussions with customer IT, Finance, Operations, and executive stakeholders.
• Coordinate initiatives across Product, Engineering, Professional Services, Support, and Customer Success.
• Develop reusable playbooks and solution patterns while translating customer feedback into product improvements.

Requirements

• 8+ years of experience in Enterprise SaaS, Technical Account Management, Solutions Architecture, Customer Engineering, Professional Services, Enterprise Consulting, or a similar customer-facing technical role.
• Experience supporting complex enterprise software deployments, integrations, or business transformation initiatives.
• Strong understanding of SaaS architecture, APIs, integrations, enterprise software ecosystems, and data flows.
• Ability to diagnose complex technical and operational challenges and develop scalable solutions.
• Experience influencing Product, Engineering, Professional Services, and Customer Success teams without direct authority.
• Strong communication, analytical thinking, systems thinking, and structured problem-solving skills, including the ability to work with both executive and technical audiences.

Nice to have

• Experience with ERP, financial software, payroll, workforce management, restaurant technology, or operational SaaS platforms.
• Experience supporting multi-location or franchise businesses.
• Familiarity with middleware, data architecture, reusable frameworks, playbooks, or operating models.
• Consulting experience with Deloitte, Accenture, Slalom, PwC, EY, or equivalent enterprise transformation experience.
• Experience using AI, automation, and modern workflow technologies to improve customer experiences and operational efficiency.

Culture & Benefits

• Hybrid work model combining flexibility with in-person collaboration; onsite work is expected every Tuesday and Wednesday.
• Comprehensive medical benefits fully paid for employees.
• 401(k) with matching and an equity option grant.
• Unlimited paid time off and company holidays.
• Wellness initiatives.