Carrier Support Specialist (Arabic | English)

Location: Astana, Kazakhstan. Work format: remote, hybrid, or office-based.

Salary: €800–€1,200 net per month.

Company

GetTransfer.com is an international transfer booking service providing access to more than 200,000 vehicles across 180 countries.

What you will do

• Handle carrier complaints forwarded by the customer support department.
• Investigate service breaches, communicate with carriers, provide guidance, and give feedback on future cooperation.
• Answer carrier enquiries through online chat and incoming calls.
• Help carrier partners create accounts, activate them, and submit quotes.
• Identify why carriers have stopped submitting quotes and encourage them to resume using the service.

Requirements

• At least 1 year of experience in customer or partner support.
• Experience in customer service, travel, hospitality, logistics, taxi services, or another high-volume enquiries environment.
• Advanced or higher Arabic and English proficiency required.
• Strong written communication skills.
• Spoken Russian is an advantage.

Culture & Benefits

• Full-time schedule with a 5-day working week.
• International Service Agreement with fully digital document management.
• Paid annual leave, paid sick leave, and additional days off.
• Career progression, onboarding, training, and professional support.
• Language classes, a corporate library, discounts, team events, and team-building activities.
• Option to choose the payment currency.